Privacy Policy

Last updated: 12 September 2026

Zelqu Voice Ltd (“ZelquVoice”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, book a demonstration, become a customer, or interact with a ZelquVoice intelligent virtual receptionist.

Who we are

Zelqu Voice Ltd is a company registered in England and Wales.

Company name: Zelqu Voice Ltd
Company number: 17447060
Registered office: Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT
Email: info@zelquvoice.com
Website: https://zelquvoice.com

Information we collect

Depending on how you interact with us, we may collect information including:

  • Your name
  • Business name and business details
  • Email address
  • Telephone number
  • Postal or service address where relevant
  • Information submitted through our website contact forms
  • Demo booking information
  • Customer account and service information
  • Enquiries, messages and correspondence with us
  • Call details, recordings, transcripts and summaries where our voice services are used
  • Appointment details and calendar information where booking functionality is enabled
  • Technical information such as IP address, browser type and website usage information

AI and automated call handling

ZelquVoice provides intelligent virtual receptionist services to businesses. Where a business uses our service, telephone calls may be answered by an automated AI-powered agent.

Calls may be recorded and transcribed in order to handle enquiries, capture caller information, create call summaries, arrange appointments, provide services requested by the caller and assist the business receiving the call.

Callers should be informed that they are interacting with an automated agent and that the call may be recorded and transcribed.

Our services are not intended to make solely automated decisions that produce legal or similarly significant effects on individuals.

How we use your personal information

We may use personal information to:

  • Respond to enquiries and contact requests
  • Arrange and provide product demonstrations
  • Provide and manage ZelquVoice services
  • Answer and manage calls on behalf of our customers
  • Capture and qualify enquiries
  • Create call summaries and transcripts
  • Book and manage appointments
  • Send confirmations and service-related communications
  • Maintain customer and prospect records
  • Provide customer support
  • Manage billing, contracts and administration
  • Improve the operation, reliability and security of our services
  • Meet legal, regulatory and contractual obligations
  • Protect our business, systems and customers from fraud, misuse or security threats

Our lawful bases for processing

Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:

  • Contract: where processing is necessary to provide a service you or one of our customers has requested.
  • Legitimate interests: where processing is necessary to operate, improve, secure and manage our business and services, provided those interests are not overridden by your rights.
  • Legal obligation: where we must process information to comply with applicable law.
  • Consent: where we specifically ask for consent and consent is the appropriate lawful basis.

Our role when providing services to customers

When ZelquVoice provides an intelligent virtual receptionist service to a business, that business will normally determine why and how its callers’ personal information is used.

Depending on the particular arrangement, ZelquVoice may act as a data controller or as a data processor acting on instructions from the customer. Our technology provider, HoyCall Ltd, may process personal information on our behalf as a processor or sub-processor.

Who we share information with

We only share personal information where necessary to operate our business and provide our services.

This may include service providers involved in hosting, telecommunications, AI processing, speech recognition, call recording, messaging, calendar integration, email, CRM and data storage.

Our principal technology provider is HoyCall Ltd. Its approved technology providers may include:

  • ElevenLabs – conversational voice and speech processing
  • Twilio – telephone numbers, call routing, call recording and SMS
  • Google Cloud – database, authentication and file storage
  • Amazon Web Services – security services and transactional email
  • OpenAI – post-call transcript summarisation and conversation analysis
  • Whapi – WhatsApp functionality where this service is specifically enabled

Some integrations, such as Microsoft 365, Google Workspace, calendar systems or CRM systems, may also process information where they are connected by a customer.

International data transfers

Some of our service providers may process personal information outside the United Kingdom, including in the United States and European Economic Area.

Where personal data is transferred internationally, appropriate safeguards are used in accordance with UK data protection law. These may include UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Agreement or the UK International Data Transfer Addendum.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, contractual, accounting and security requirements.

Call recordings and transcripts used through the ZelquVoice platform may have a configurable retention period. Where no alternative retention period has been configured, the underlying platform currently applies a default retention period of up to 12 months.

Customer, enquiry and business records may be kept for longer where reasonably necessary for contractual, accounting, legal or legitimate business purposes.

How we protect your information

We use appropriate technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Our service infrastructure uses measures including encryption, access controls, authentication, tenant separation, logging, backups and security monitoring.

Cookies

Our website may use cookies and similar technologies that are necessary for the website to operate correctly.

If we use analytics, advertising or other non-essential cookies, these should only be placed where appropriate consent has been obtained.

You can control cookies through your browser settings and, where available, through our website cookie controls.

Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including:

  • The right to access your personal information
  • The right to have inaccurate information corrected
  • The right to request deletion of your information
  • The right to restrict processing
  • The right to object to certain processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances and the legal basis for processing.

To exercise your rights, contact us at info@zelquvoice.com.

Complaints

If you have concerns about how we use your personal information, please contact us first at info@zelquvoice.com so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Third-party links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and recommend that you read their privacy information separately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business operations. The latest version will always be published on this page.

Contact us

If you have any questions about this Privacy Policy or how ZelquVoice handles personal information, please contact:

Zelqu Voice Ltd
Email: info@zelquvoice.com
Unit 29 Highcroft Industrial Estate
Enterprise Road
Horndean
Waterlooville
PO8 0BT