Terms & Conditions
Last updated: 12 September 2026
These Terms & Conditions govern your use of the ZelquVoice website and the information, demonstrations and services made available through it.
By using this website, contacting us, booking a demonstration or requesting information about our services, you agree to these Terms & Conditions.
1. About us
ZelquVoice is operated by Zelqu Voice Ltd, a company registered in England and Wales.
Company name: Zelqu Voice Ltd
Company number: 17447060
Registered office: Unit 29 Highcroft Industrial Estate, Enterprise Road, Horndean, Waterlooville, PO8 0BT
Email: info@zelquvoice.com
Website: https://zelquvoice.com
2. About ZelquVoice
ZelquVoice provides intelligent virtual receptionist and AI-powered call-handling services for businesses.
Our services may include answering incoming calls, qualifying enquiries, capturing caller information, answering approved questions, booking appointments, transferring calls, creating call summaries and sending notifications or confirmations.
The exact features available to a customer depend on the service package, configuration and integrations selected.
3. Website information
We aim to keep the information on this website accurate and up to date. However, website content is provided for general information only and may be changed, updated or removed without notice.
Information shown on the website does not form a binding contract unless it is expressly incorporated into a written agreement between Zelqu Voice Ltd and a customer.
4. Demonstrations
Product demonstrations are provided to show the general capabilities of ZelquVoice.
Demo environments, example businesses, example conversations, sample prices, availability, call flows and responses may be illustrative and may not represent the final configuration supplied to a particular customer.
A customer’s live service will be configured separately using information, instructions, rules and approved content supplied or agreed during onboarding.
5. AI and automated services
ZelquVoice uses artificial intelligence and automated technology to understand and respond to telephone callers.
Although the service is designed to provide natural and accurate conversations, AI-generated responses may occasionally be incomplete, incorrect or misunderstood.
Customers are responsible for providing accurate business information, services, pricing, opening hours, qualification questions, booking rules, escalation instructions and other content used to configure their service.
ZelquVoice should not be configured to provide professional medical, legal, financial or other regulated advice unless an appropriate service arrangement and safeguards have been expressly agreed.
6. Pricing
Prices shown on the website are indicative of the packages currently offered by ZelquVoice and may be changed from time to time.
The price, included call allowance, setup fee, optional features and any other commercial terms applicable to a customer will be those confirmed when the service is ordered.
Where a service includes a monthly call allowance, additional usage or a consistently higher level of usage may require a different package or additional charges in accordance with the customer’s agreed service terms.
Unless otherwise stated, customers will be informed of any applicable taxes before they are charged.
7. Availability of services
We aim to provide reliable services but cannot guarantee that the website or telephone services will always operate without interruption, delay or error.
Services may depend on telecommunications networks, internet connectivity, cloud infrastructure, AI providers, telephone carriers and other third-party technology providers.
Planned maintenance, emergency maintenance, third-party outages and circumstances outside our reasonable control may affect availability.
8. Customer responsibilities
Customers using ZelquVoice are responsible for ensuring that the information and instructions supplied to us are accurate, lawful and suitable for their business.
This includes, where applicable:
- Business opening hours
- Services and pricing information
- Appointment availability and booking rules
- Emergency and escalation procedures
- Call transfer instructions
- Information that the virtual receptionist may provide to callers
- Any legal, regulatory or industry-specific notices required by the customer’s business
9. Call recording, transcription and personal data
Where ZelquVoice is used to answer telephone calls, calls may be recorded and transcribed in order to provide the service, capture enquiries, create call summaries, arrange appointments and support the business receiving the call.
Businesses using ZelquVoice are responsible for ensuring that callers receive appropriate privacy information and for ensuring that their use of the service complies with applicable data protection and privacy law.
Further information about how personal data is handled is available in our Privacy Policy.
10. Acceptable use
You must not use this website or any ZelquVoice service:
- For any unlawful, fraudulent or abusive purpose
- To harass, threaten, deceive or impersonate another person
- To transmit malicious software or interfere with our systems
- To attempt to gain unauthorised access to accounts, systems or data
- To reverse engineer, copy or misuse our technology or services
- In a way that infringes the rights of another person or organisation
11. Intellectual property
The ZelquVoice name, branding, website content, graphics, text, demonstrations and other customer-facing materials are owned by or licensed to Zelqu Voice Ltd unless otherwise stated.
You may view and use this website for legitimate business and informational purposes, but you may not reproduce, copy, distribute or commercially exploit our content without prior written permission.
12. Third-party services and links
ZelquVoice may integrate with or link to services provided by third parties, including telecommunications, calendar, email, messaging and CRM providers.
Third-party services are subject to their own terms, privacy policies and availability, and Zelqu Voice Ltd is not responsible for the content or operation of third-party websites or services outside our control.
13. Limitation of liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
To the fullest extent permitted by law, Zelqu Voice Ltd will not be liable for indirect or consequential losses arising from the use of this website, reliance on website content, or interruptions caused by third-party systems outside our reasonable control.
Where a customer purchases ZelquVoice services, liability relating to those services will be governed by the separate service agreement or customer terms applicable to that subscription.
14. Changes to our services or these terms
We may update this website, our services or these Terms & Conditions from time to time.
The version published on this page will apply to use of the website from the date shown above. Changes to an existing customer’s contracted service will be dealt with in accordance with that customer’s service agreement.
15. Governing law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute relating to the use of this website will be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.
16. Contact us
If you have any questions about these Terms & Conditions, please contact:
Zelqu Voice Ltd
Email: info@zelquvoice.com
Unit 29 Highcroft Industrial Estate
Enterprise Road
Horndean
Waterlooville
PO8 0BT